The Comet Port Services imaging team includes members of the initial development team that created OCR systems for major port companies. These individuals have developed sophisticated digital imaging and automated gate system technology for ports and intermodal terminals around the world. The team fosters a thorough understanding of port and terminal operating environments, conditions and their requirements. Comet Port Services is confident in its ability to provide the expertise and support required to provide customers with the performance and the system availability that is expected.
Port Services
Comet Port Services
OCR and Imaging Systems Maintenance
Comet Port Services provides services, products and technology to keep our Port customers OCR (Optical Character Recognition) imaging systems running optimally and at a high availability. Our imaging team has over 30 years of experience with In/Out Gate operations, Quay Crane OCR Identification Systems and high resolution image inspection systems for marine ports and intermodal terminals around the world. The Comet staff thoroughly understands port operations as well as terminal operating environments and is confident in providing the expertise and support needed to keep our customers OCR Systems running at peak performance.
Systems Maintenance & Performance Monitoring
Our Maintenance Programs are designed to work utilizing our personnel for both in-house and on-site services. In addition Comet Port Services works with approved service providers or local customer staff to augment on-site support services.
For manual monitoring our maintenance technicians access systems remotely and verify key status indicators for the systems availability and performance operation. If applicable, the technicians utilize remote capabilities to diagnose the cause of the error or deficiency and take appropriate action.
For automated monitoring status, messages are sent directly to the Comet Remote Site Monitor (RSM) solution. RSM is a system that facilitates the management and maintenance of remote customer computer systems. RSM receives maintenance reports to form a picture of the general health of a particular system or network system in real time.
The primary uses of the RSM are:
- System health monitoring
- Issue tracking
- Assignment of issue handling to the appropriate technicians
- Issue resolution
R&D and New Products
Comet continues to develop new solutions to adapt to customer needs. Experience affords us the ability to make custom solutions from the ground up. From the planning floor to field deployment, we strive to create new products to help meet customer needs. Innovation allows Comet to adapt as technology changes passing on the benefits to our customers.